Fort Wayne

4.9 / 5 Stars
8301 Lima Rd
Fort Wayne, IN 46818

(260) 489-5596


Carol

5/5 Stars

Staff is very knowledgeable about service and parts. John was awesome in getting us what we needed and explaining the...

D

5/5 Stars

daniel

5/5 Stars

Jason

5/5 Stars

From beginning to end, the Tredway team "over" communicated, "over" serviced, and "over" achieved. We really have to thank the entire Tredway team for all that they did. Sure, John is who you will talk to the most regarding initial design, $$, schedule, etc., but it is Darryl, Ray, Joe, and the rest of the guys that are moving the dirt and installing. All of Tredway endured my constant questions. And while the final design isn't dramatically different from the first time we met, the team was nimble enough for a few changes. Make sure you do your research...do you want fiberglass or vinyl liner (we chose fiberglass). Chlorine or salt water...etc. Even though the construction is completed, the service has not stopped. I visit Jenna and Lauren a few times a week to check my water. They are patient and answer all of my...

Tony

5/5 Stars

Bill

4/5 Stars

Ross

5/5 Stars

Always a great interaction for over 4 years, whether it's the service department, field technician, or water testing folks who have taught me more about pool chemistry than I would have ever thought! Great bunch of hard working people and I wouldn't want to go anywhere...

Dennis

5/5 Stars

Had more water tested. Got the same results I saw at home. Did not try to sell me things I did not need. Great People. Thanks so...

Traci

5/5 Stars

Chris

5/5 Stars

Tredway designed and built our pool. Every employee we've had interactions with has been friendly and helpful. We use them for all our pool...

Ron

5/5 Stars

Tredway is the only logical choice for your pool needs, as they have the best people and the best...

Randy

5/5 Stars

Bill Tabatha

0/5 Stars

Always very knowledgeable and helpful. I drive an hour just to use them it’s worth the...

Super

5/5 Stars

Knowledgeable people got me exactly what I needed! Definitely coming back again with all my pool care...

Heather

5/5 Stars

I love this place. Everyone there is so helpful and friendly. I bought my pool there 4 years ago and always get my pool supplies from...

Justin

5/5 Stars

Jackie

5/5 Stars

Tredway is always the best place for customer service! I can call and describe what I think I need, and they'll look up my records in order to advise me. I appreciate them very...

tina

5/5 Stars

Susie did a great job of getting someone out to fix my pool in an timely manner when issues came up unexpectedly. They are always super busy but she listened to my concerns and got someone out to fix the...

JON

5/5 Stars

Season 17 16x32 radius rectangle sport pool. From 04 to 21 the tredway experience did not...

Dustin

5/5 Stars

Tari

5/5 Stars

We appreciate all of you to our needs through the summer season. Keep up the good work. ...

Matt

5/5 Stars

Benjamin

5/5 Stars

All the staff are really friendly and take the time to talk with you. We bought our pool from Tredway and the process could not have been any...

Mike

5/5 Stars

Great company with exceptional...

Gregory J.

0/5 Stars

I’m a little late getting to this, but Tredway installed a pool and hot tub for us in June. We’ve been nothing short of happy with the end product and continuing customer service. We’ve gotten answers to every question and a suggestion for every problem we’ve run into so far. I would recommend them to anyone considering a new...

Brian

5/5 Stars

William

5/5 Stars

The gals at Tredway Pools have once again prescribed the chemicals to bring my spa water back to safe and comfortable status. My spa is used year-round and I'm able to keep the water in range most of the time. But when it is out of sync, I know from past experience that the gals at Tredway will get me back on track! This rings true again this week as I took a water sample that was diagnosed as unsafe to use spa, but a practical easy to follow treatment plan was given, followed and resulted in betting water back in terrific shape. Thanks Tredway...

Jill

0/5 Stars

I recently purchased my second hot tub from Tredway. Cindi in sales was patient and straight forward. The group that delivered and installed my new tub were polite, efficient, and helpful in explaining to me how to get my tub started up. I recommend Tredwy to anyone wanting a new...

Jeff

5/5 Stars

Visited the Lima Rd store last night to purchase spa chemicals. Explained to the staff (lady) that we inquired about purchasing a new spa from them back in August, but didn't want to wait months due to the Covid backlog. Explained we bought a used spa and had an issue with the previous owner not being transparent about the delivery of the new cover that was included in the purchase price. She gracefully offered to give me a used cover they had in the back, so we can use the tub until the new cover ships. I offered to pay but she refused. Although it was a used cover and would have eventually been discarded, I was very grateful of her offer and willingness to help. Additionally, I was very impressed/pleased that she took the time to explain spa care when we (unfortunately) didn't purchase the unit from Tredway. Every business has a culture that is nurtured by it's management and ownership. It was evident last night that Tredway has a great culture and enjoys helping their customers. Very much appreciated..... today more than...

Stephanie

5/5 Stars

Multi

5/5 Stars

Great place! Great...

Adam

5/5 Stars

We have been very pleased with the entire Treadway team. We purchased a pool and spa from them and they have been extremely professional through every aspect of the process. We would highly recommend...

Mary

5/5 Stars

I needed a part for an old Dolphin computerized pool vacuum and Sam went out of his way to get all the information he needed to get the correct part for my unit. Very...

Michelle

0/5 Stars

Very knowledgeable and easy to work with. Great...

Jesse

5/5 Stars

1.5-year update: Just wanted to update this review and say that the 5-star review I originally posted is still well deserved. Tredway has helped me keep our pool crystal clear and running smoothly for the past year and a half. Their staff has been extremely helpful and flexible during this ridiculous 2020 year and I cannot thank them enough for being willing to intercede on our behalf when manufacturers were experiencing product shortages and backorders. Keep up the great work! Tredway just put in an in-ground pool for us and we absolutely could not be happier with the service, communication, and quality of the finished product we received. The entire build process was very fast and I was contacted every day by either John or Eric with updates to let me know how it was going and what to expect. John did an excellent job of explaining the whole process, from ordering to completion and even beyond, where he described how to maintain the pool. My wife and I have been astounded at the service we've received, which has always been friendly, courteous, and prompt. We're both so grateful we chose this company to install our...

Cindy

5/5 Stars

This place is amazing! McKenzie and Cindi went above and beyond to make sure my husband and I were happy. Even after purchasing the optimum pool from them they stayed in contact during the entire construction to make sure things were going smoothly. Very impressed with the great fantastic service we got. Thank you so much for making my dreams come true. Much love, Mark and Cindy...

Merrell

5/5 Stars

Helpful staff and reasonable...

Paul

5/5 Stars

Loved it. Great selection. Huge showroom. Lots of parts in stock, knowledgeable staff, great...

Jackson

5/5 Stars

Angela

5/5 Stars

They were very friendly and...

MamawG

5/5 Stars

5 stars all the way from...

Chris

5/5 Stars

Kara

5/5 Stars

We bought a house with an inground pool about 4 years ago. We knew the pool needed a lot of work. We have used Tredway for all of our major pool needs. They replaced our liner a few years back and they replaced the sand in our sand filter last year. Today Keith came out and replaced our motor and pool pump. Suzy helped us go over our options and the cost associated over the phone so there was transparency. Hopefully we are good to go on major repairs now. It is great to know that Tredway is here if we need...

Debra

4/5 Stars

Very polite.

Tina

5/5 Stars

They have great customer service, very helpful, and great...

Katy

5/5 Stars

This review is from my father, William Schilling, who owns a Tredway pool.... Tremendous customer service. Susie Meyers, service advisor for Tredway Pools, helped me repair my pool problem within 2 hours. My pool pump quit working at @ 2:00 pm on Thursday 6-25-2002 and I called Tredway Pools and left a voicemail for Susie Meyers service advisor. She called me back within 10 minutes and was dispatching a service technician to my address with a new pump within a half hour. The technician installed the new pump and my in ground pool was up and running within 2 hours. I recommend anyone who has an in ground pool to call and use Tredway Pools Plus for all their pool needs. Susie Meyers and her entire service team are...

Pt15

5/5 Stars

Great service!

Dave

5/5 Stars

Keith survived my pool this morning. (Replaced pump seal) & diagnosed a faulty switch. As he is not a electrician he wasn't allowed to do that procedure. But he told exactly what to do. His diagnosis was "spot on" & my pool is now up & running. Kudos to...

Christy

5/5 Stars

Tredway has done an amazing job in helping us with all our questions and provided a great pool perfect for our needs. Cindi has went above and beyond to make sure we were taken care...

Ray

5/5 Stars

Cindi with Tredway has been a tremendous help throughout the process. I dealt with 3 other pool companies in the area, none of which offered the level of service I experienced with Tredway. Cindi went above and beyond to make sure I was happy and taken care of from the beginning of the process. Highly...

Balde

5/5 Stars

Had a liner installed on my in ground pool, Tim and Matt were very knowledgeable, professional and thorough. Did an excellent and timely job, very satisfied with their service and...

Tony

5/5 Stars

Jon

4/5 Stars

👍

tyron

5/5 Stars

Very helpful and very nice...

Eric

5/5 Stars

Dawn

0/5 Stars

Very friendly and professional. Great people to work...

Tom

5/5 Stars

Kevin

5/5 Stars

Needed new fabric on my old pool table. They came out and Tim did an amazingly awesome job. I would definitely recommend them for any recovering job. Just ask for Tim he is...

Brian

5/5 Stars

Roger

5/5 Stars

Staff was great not pushy listened to what we wanted in a hot tub gave a lot of options...

Ron

5/5 Stars

Nice people

Narp

5/5 Stars

Nancy

3/5 Stars

Pam

5/5 Stars

very helpful staff and...

Douglas

5/5 Stars

I work there

Danny

5/5 Stars

Was a huge help didn't try to...

michael

5/5 Stars

Brian

5/5 Stars

Jay

0/5 Stars

We recently had Treadway install a new in ground swimming pool at our home. The install crew was courteous and the project manager Eric did an excellent job answering questions and communicating the progress of the job. I would recommend Treadway to anyone thinking about having a swimming pool...

Jay

5/5 Stars

We recently had Treadway install a new in ground swimming pool at our home. The install crew was courteous and the project manager Eric did an excellent job answering questions and communicating the progress of the job. I would recommend Treadway to anyone thinking about having a swimming pool...

Jennifer

0/5 Stars

Had to have a new pool liner installed this year, and despite the fact that it was an unexpected expense, the team from Tredway has been FABULOUS! They walked me through the entire process and communicated frequently along the way. I've also worked closely with the folks at the south store, and they've been incredibly helpful in diagnosing water issues and providing sound recommendations. If you have a pool or a hot tub, save yourself the trouble of working with a less reputable company and start with...

David

5/5 Stars

Great place to shop. Mark in the service and parts always gets the correct item and provides friendly...

Christine

5/5 Stars

I got a free pool water analysis here. Employees were very knowledgeable and helpful in suggesting the products needed to restore balance in my...

Louis

5/5 Stars

Really nice people and they know their products. Answered a lot of questions and no hassles. Have great prices...

Michelle

5/5 Stars

Needed part for small garage sale pool and info about chemical care. Staff was courteous and...

Stuart

5/5 Stars

I have an auto pool cover and one of the ropes broke not allowing me to close it. I left a message on a Friday night with their service department and I had a return call from Tredway by 7:30 am the next morning. The owner also called me to address my issue. They had a service tech to my home that morning and had the repair completed in 30 minutes. Happy customer. Good people and great...

Scott

5/5 Stars

Chris

5/5 Stars

Jo

5/5 Stars

Great service, very knowledgeable people., clean and lots of...

J

5/5 Stars

Getting a pool is a big decision and a large financial commitment, so I wanted to make sure that the company that I went with could answer my questions and explain the process. Tredway knows. They are, in my opinion, the best choice if you are looking to have a pool or spa at your home. They have a great system in place. There were no surprises. The staff both in their store and in the field are knowledgeable and friendly, and most importantly the pool they installed is gorgeous! I know going forward that if I have questions or problems there is a group of people that will be there to help me throughout. You cannot go wrong with...

Myra

0/5 Stars

We are absolutely thrilled with the final product! The guys are honest, upfront about every little thing (issues with our yard, which they fixed beyond what they had to do, and now it’s even better than before; delays in installation due to weather... etc) and the final product is beautiful. They’re supportive and super helpful about how to keep our pool healthy and in the best shape possible. Use them for your pool—you won’t regret...

Myra

5/5 Stars

If you’re getting a pool, go with Tredway. You won’t regret it! We had a wet, messy spring filled with pool building plans that had to keep getting out on hold because of weather. The guys were honest and upfront about the entire process, keeping us updated through the entire process. The work they did was impeccable. John knows pool stuff down to the scientific detail, but can explain it in Lehman’s terms that made sense to my pool-stupid brain. They’re supportive even after the pool is in. They’re clearly out to make the customer happy and we are...

Gina Martin

0/5 Stars

We purchased a Marquis Hot Tub and Covana.... absolutely LOVE it! Excellent experience from purchasing with the help of Cindi to set up/delivery with Suzi... and then to delivery! The delivery and set-up was better than expected plus 100% respected our property! Those guys were great!!!Everyone we had contact with at Tredway went above and beyond!! I give them 🌟🌟 10 STARS🌟🌟 and would highly recommend Tredway! Thanks!! And now I want a...

John

4/5 Stars

Pat

0/5 Stars

Kudos to the Tredway installation crew and John Denny for their hard work and professional finishes on our in ground pool. With all of the rotten weather we had this spring they were still able to put this thing in the ground. It was fun to watch this alll happen! I’ve added a few photos of the process for those that haven’t seen an inground pool installed. I highly recommend Tredway for any pools you might have in mind. They truly are professional and caring about what they do and what the customer...

Lani

0/5 Stars

Treadway built our pool 5 years ago and has always done our maintenance and chemicals. They do a fantastic job and go above and beyond to provide outstanding customer service! Kyle and his helper opened my pool today and was so helpful explaining things to...

Holly Glass

0/5 Stars

Completely impressed with the staff at the Warsaw location. They went above and beyond to make my visit a pleasant and easy experience. I will continue to return for all future purchases. Kudos to the Warsaw Tredway Pools Plus...

heather

5/5 Stars

John Denny and his team just completed our inground pool and they did a great job! The entire process was very smooth. The communication from their entire team was excellent! Either John or our project manager, Eric, called us every day when they were done working to update as to what was done and what was next. I can't say enough nice works about...

Lisa Wortman

0/5 Stars

We had a great experience with Cindi in purchasing our Marquis Spa. We were given the Marquis Brand by our previous pool provider before we moved as a recommended spa to purchase. The Marquis website led us to Tredway Pools Plus and Cindi. She was able to get site survey set to ensure we could place the spa where we wanted it. We completed the transactions this past weekend and are now busy getting everything ready so we can enjoy our purchase. Cindi provided excellent information and are 100% happy with our new...

Misha Thompson

0/5 Stars

Keith opened our pool today and went above and beyond to make sure everything was ready and working properly. He even took the time to find a very important (and expensive!) part that we forgot to set out. Bravo and thanks for the great...

ar

5/5 Stars

We got a free hot tub online that needed some Plumbing work done to it we went to tredway pools plus and got everything we needed to put it back together and it works Also very friendly and...

Matthew

5/5 Stars

Bud

4/5 Stars

Good service.

Benjamin

5/5 Stars

Best pool maintenance experience in...

Saundra

5/5 Stars

J E

4/5 Stars

Very friendly staff

Trenton

4/5 Stars

Good selection of...

Amanda Caudill

0/5 Stars

The staff at the Warsaw location was amazing! Charity made sure everything went smooth from beginning to end! Thanks again...

Breely

5/5 Stars

Today, we stopped in to have our water tested after another store said I needed to pay to have our pool half drained and refill because the chemicals were so out of balance. Thank goodness we stopped in! Not only did they run a water test and have on hand exactly what we need to fix our pool. They gave me physical directions and explained to me in detail just how to fix our imbalance. Abby and Cindy at the Lima road location were absolutely fantastic it can be a little overwhelming being a new pool owner and having to take my two young children to the pool store with me was something I was dreading all morning. They were so kind and made us feel so comfortable and welcome! We will definitely be making the trip back to Tredway for all our pool needs from now...

Teresa

0/5 Stars

Tredway did not disappoint!! Actually they went above and beyond to provide us with the perfect above ground pool solution for us. From the moment we walked in we knew we were in the right place. Nyla was very patient with all of our questions and was such a pleasure to work with. I would definitely recommend Tredway and Nyla to my family and friends. Thank you Tredway!! Very satisfied...

Jessica Reneé

5/5 Stars

Not only is tredway pools the best place to get all your pool needs, but the information and knowledge that you gain from Jenna at the SW store is unbelievable! She’s so patient and empathetic! She’s willing to teach you with compassion. She knows almost every persons name that comes through those doors. There have been times that when I have Gone to the store and there had been a line out the door. This is because people are willing to wait for her knowledge and suggestions. She spends the time she needs with you despite the line. She’s there for you! Thank you Jenna for all you do and thank you Tredway for having her there at this...

Tina Scott

0/5 Stars

Treadway Pools just finished installing our inground pool. John Denny did an amazing job and went above and beyond to meet all of our needs. He was very personable and checked on the progress of the pool several times a week with my husband or me. Thank you, Treadway...

lan

5/5 Stars

Ron

5/5 Stars

Very nice people!! Helped a new pool owner understand....

Ron

5/5 Stars

Great pool people. Very knowledgeable and helpful. Dedicated to making your pool the best it can...

Jon

0/5 Stars

We had our pool installed in 2004. What I liked in Dealing with John Denny is he showed options and gave a base install cost he understood what our needs were but didnt pressure upsell he was easy to deal with. John pulled the proper permits and offered advice to help in the process. I noticed they used high end subcontractors for electrical and concrete work that added value on my mind atleast. The service has been good both the Cindy's and Chris at thr lima rd. Location are very good with customers and try their best to accommodate. They have opened and closed our pool every year since the install with minimal issues. The one thing that has proven true every season is open early and close late..we have NEVER had a algea problem since we the pool installed this season took about 19.00 of chemicals to balance. That advice came from John when we signed off on the work. The one and only complaint that I would have is when they installed our new liner it was less than my expectations even though Chris was out 3 times to correct its just not right. I expected more because i think the install was botched from the beginning. If it was the initial install it would have been 100% unacceptable. Next time I will try a new company for the Liner. Very very disappointed. I was i. Shock when they trencher broke down and thet had me dig a 60' trench for drainage????? Pretty sure i paid for that! If i could go back in time I would have been more vocal. That said the13 years of service and quality of initial install is very good. Over all I think they do good work and care about their...

Larry

5/5 Stars

John and his crew are excellent. I am a very meticulous person and they went above and beyond what I would have expected. I would be happy to refer someone to them. Extremely satisfied...

Jim

5/5 Stars

The Treadway service team (Aaron) has been working to trouble shoot and fix my tub which I had purchased from the Warsaw location long before it was owned by Treadway. They have a done a job of finding an annoying electrical problem. I would highly recommend them for their skill and honesty and when it comes time to replace my existing tub, I will head straight to Treadway. Thank...

Joe

0/5 Stars

Very helpful staff that worked with me on a pool issue that I inherited. Turned everything around in a week. ...

Steve

5/5 Stars

Lynne

5/5 Stars

Joe

0/5 Stars

I always feel appreciated when I visit your store. Thanks for the great deals on another years with of pool...

Jeremy E

0/5 Stars

Tredway pools is a fantastic company with skilled employees that are guaranteed to make your outdoor dreams come true! Best place in...

Israel

0/5 Stars

Jeff

0/5 Stars

Steve

5/5 Stars

Justin

0/5 Stars

anonymous

3/5 Stars

Freeway does good work most of the time. I had a new pool liner installed about 3 years ago but the beading which snaps into the plastic edge keeps popping out in places and that allows water to seep between the liner and the steel backing. The won't repair it with out an extra...

anonymous

5/5 Stars

I always fix things myself but could not figure out what my spa was doing. Looking online was no help. So I had to make the dreaded phone call for service. BUT I was very pleased with the service department at Tredway. Actually shocked on how fast a technician could come out to my home. The tech was knowlegable and communicated clearly with what was going on and what the cost were going to be. The spa was fixed the day of the...

candacelewis

5/5 Stars

Love them!!! Started on Monday and had water in the pool by Friday and swimming on Saturday!!! Very nice and professional workers. Highly...

Bill

5/5 Stars

Great pool tables I recently searched for a new pool table for my house. I shopped around at several places but Tredway was the best. There staff asked lots of questions and helped me to find the table I needed. It even fit through the door when they delievered. Their knowledge of their product was much better than at Sears. I will certainly return if I need more game room...

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